These Terms & Conditions explain the agreement between you and Halcyon Home Solutions Limited when you use our website or purchase goods from Halcyon Timber.
Nothing in these terms excludes or restricts any legal rights available to consumers under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or other applicable UK consumer legislation.
These Terms & Conditions form the agreement between you and Halcyon Home Solutions Limited when you use our website or place an order with Halcyon Timber.
By placing an order, you confirm that you have read and accepted these terms. Please read them carefully before completing your purchase.
Different provisions may apply depending on whether you are purchasing as a consumer or in the course of a trade, business, craft or profession.
Halcyon Timber is a trading name of Halcyon Home Solutions Limited, a company registered in England and Wales.
Your order is an offer to purchase goods from us. An automated order confirmation confirms that we have received your order but does not necessarily mean that your order has been accepted.
A contract is formed when we confirm acceptance of your order or dispatch the goods, whichever occurs first.
Before acceptance, we may decline or cancel an order where, for example:
Where we cancel an order before acceptance, any payment already received will be refunded.
Prices are shown in pounds sterling and will state whether VAT is included. Any applicable delivery charge will be shown before the order is completed.
Payment must be made using one of the payment methods offered during checkout.
We take reasonable care to ensure prices are accurate. Where an obvious pricing error occurs, we may contact you before accepting the order and give you the option to proceed at the correct price or cancel the order.
Unless expressly agreed otherwise, deliveries are made on a kerbside basis to the nearest safe and accessible point at the delivery address.
Our vehicles may include large commercial vehicles weighing up to approximately 26 tonnes. The driver has final discretion regarding whether access and unloading conditions are safe.
Delivery does not include moving goods through a property, onto private land, into a garage, around the rear of a building or to another location beyond the safe unloading point unless expressly agreed.
Delivery dates and times are estimates unless we expressly agree in writing that a particular date or time is essential.
Before placing an order, you must ensure that:
You should contact us before ordering where you are uncertain whether the delivery location is suitable.
A delivery may be treated as unsuccessful where it cannot reasonably or safely be completed because of circumstances relating to the delivery address or the information supplied to us.
Examples include:
Where a failed delivery is caused by circumstances within a consumer customer’s reasonable control, we may recover reasonable and evidenced additional costs directly incurred, where permitted by law. This may include a reasonable redelivery or return transport cost.
Any deduction or charge will be assessed fairly according to the circumstances and will not affect the customer’s statutory rights.
For orders placed wholly or mainly for business purposes, a failed delivery, cancellation after dispatch or customer refusal may incur a charge of up to 30% of the affected order value where this reasonably reflects the transport, handling, administration, return and restocking costs incurred.
Where our actual recoverable loss is lower, we may apply a lower charge. Where unusual circumstances create additional costs beyond this amount, we will discuss those costs with the business customer.
Consumers purchasing online may have the right to cancel an eligible order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
The standard cancellation period is normally 14 days beginning the day after the consumer, or a person nominated by the consumer, receives the goods.
Certain products may be excluded from cancellation rights, including goods made to the customer’s specifications, clearly personalised goods and other legally excluded products.
To exercise a cancellation right, the customer must send us a clear statement confirming the decision to cancel within the applicable cancellation period.
Unless we have agreed to collect the goods, the customer is normally responsible for arranging and paying for their return. Due to the nature and size of building materials, return transport can be significant.
Please contact us so that we can explain the available return arrangements and any reasonable collection cost before a collection is booked.
Where statutory cancellation rights do not apply, returns of correctly supplied, non-faulty goods are accepted only where agreed by us in advance.
Where a discretionary return is approved:
We may refuse a discretionary return where goods have been installed, cut, altered, damaged, contaminated, weathered or are no longer suitable for resale.
Consumers have legal rights where goods are faulty, damaged, not as described or otherwise fail to conform to the contract.
Please inspect goods as soon as reasonably possible after delivery and notify us promptly of any apparent damage, shortage or incorrect item.
Providing photographs and retaining the packaging can help us investigate and resolve the issue more quickly. This request does not reduce a consumer’s statutory rights.
Where goods are confirmed to be faulty or incorrectly supplied, we will provide the remedy required by applicable law.
For consumer contracts, goods remain at our risk until they come into the physical possession of the consumer or a person identified by the consumer to receive them.
An exception may apply where the consumer independently commissions a carrier that was not offered or arranged by us.
For business orders, risk passes on delivery to the agreed delivery location or collection by the customer or the customer’s nominated carrier, whichever applies.
Ownership of goods does not pass until we have received payment in full for those goods and any other sums due under the applicable order.
A business customer is a person or organisation purchasing goods wholly or mainly for purposes relating to a trade, business, craft or profession.
Consumer cancellation rights do not apply to business purchases. Any cancellation, return, account facility or credit arrangement for a business customer is subject to our written agreement.
A person placing an order on behalf of a business confirms that they have authority to bind that business.
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for:
We are not responsible for loss resulting from inaccurate information supplied by the customer, undisclosed access restrictions, unsafe site conditions or use of goods contrary to their intended purpose or installation requirements.
Consumers remain entitled to recover losses that were reasonably foreseeable when the contract was entered into.
We are not responsible for delays or failure caused by events outside our reasonable control.
These may include:
Where an event outside our control affects performance, we will take reasonable steps to minimise the delay and keep the customer informed.
These Terms & Conditions and any dispute or claim arising from them are governed by the laws of England and Wales.
Consumers resident elsewhere in the United Kingdom retain any mandatory protections and rights to bring proceedings available under applicable law.
Questions about these Terms & Conditions or an existing order can be directed to our customer service team.
