Terms & Conditions

These terms and conditions are the contract between you and Halcyon Home Solutions Ltd. By visiting or using our website, you agree to be bound by them. They protect your rights as well as ours and are based on a set written by Net Lawman and released under licence.

We are Halcyon Home Solutions Ltd, registered in the UK, number 10753579. Our address is:
2 Warrenwood Industrial Estate, Hertford, SG14 3NU.

Definitions

In this agreement:

• Carrier – any person or business contracted by us to carry goods from us to you.
• Content – any content in any form published on our website by us or any third party with our consent.
• Goods – any goods offered for sale on our website, or goods we sell to you.
• Our Website – any website of ours, including all pages we control.
• Post – display, exhibit, publish, distribute, transmit or disclose information, content, or other material on our website; “Posted” and “Posting” have corresponding meanings.

Interpretation

Unless the context otherwise requires:

• A reference to a person includes individuals, corporations, government bodies, or other associations.
• These terms apply to all supplies of Goods by us and prevail over any terms proposed by you.
• Any obligation may be performed by another person.
• References to a party include any person to whom rights or obligations are transferred or passed as a result of a merger, division, reconstruction, or other re-organisation.
• Headings do not affect interpretation.
• References to acts or regulations include new laws of substantially the same intent.
• Costs in indemnities include estimated management time (£100/hour).
• These terms apply to you as a buyer, prospective buyer, or visitor to our website.
• This agreement is only in English. If translations conflict, the English version prevails.

Our Contract with You

This agreement contains the entire agreement between the parties and supersedes all previous agreements or understandings.

You acknowledge that you do not rely on any representation or warranty outside this agreement. If you order on behalf of someone else, you warrant that you have authority and accept responsibility for your actions.

We do not guarantee availability of Goods advertised and may change terms at any time. The price of Goods may change but not after your purchase is confirmed. We do not sell Goods in all countries and may refuse delivery.

Acceptance of Your Order

Your order is an offer to buy. Acceptance only occurs when we dispatch the Goods. We may decline to supply Goods at any time without reason.

If some Goods are unavailable, we may offer alternatives. You may:

• Accept the alternatives.
• Cancel all or part of your order.

Price and Payment

• Prices are displayed on our website and include VAT for UK addresses.
• International buyers may have VAT refunded; currency conversion charges are your responsibility.
• If Goods are under-priced by mistake, we may notify you before dispatch.
• Delivery charges apply separately.
• Refunds will be credited within 14 days of confirmation.

Security of Your Credit Card

Card payments are processed securely by third-party providers. Stored payment details are encrypted and only used for transactions you initiate.

Cancellation and Refunds

If you are a consumer, you may cancel orders within 14 days of receipt. Goods must be returned in a resellable condition, with packaging intact. Sealed goods relating to health/hygiene cannot be returned if unsealed.

Faulty Goods must be reported within 30 days. Returns must follow our procedure. Refunds include cost of returning Goods if agreed.

Delivery and Pick Up

• Goods are delivered within 7 days unless otherwise notified.
• Deliveries require an adult signature.
• Goods are at your risk once dispatched or collected.
• You may pick up Goods by appointment after payment is received.

Goods Returned

Non-consumer returns are only accepted if Goods are defective or agreed otherwise. Goods must be correctly assembled, securely wrapped, and returned at your risk and cost. Notify us by email before sending returns.

Disclaimers

All implied warranties are excluded. Liability is limited to the amount paid in the preceding 12 months. We are not liable for indirect, consequential, or economic loss.

Your Account

You must provide accurate information and maintain confidentiality of your account and password. You are responsible for all activity under your account.

Intellectual Property & Content

Content posted publicly becomes public domain. You remain the copyright owner and are responsible for any legal issues arising from your Content.

Removal of Offensive Content

We may remove offensive Content at our discretion. Frivolous or vexatious complaints may incur costs to the complainant.

Indemnity

You agree to indemnify us for claims arising from breaches of this agreement, law violations, or intellectual property infringements.

Dispute Resolution

Complaints should be sent by email to sales@halcyontimber.co.uk. Mediation or arbitration may follow if unresolved.

Governing Law

This agreement is governed by the laws of England and Wales. Any dispute shall be litigated only in that country.