Halcyon Timber Privacy Policy

Halcyon Timber is a trading name of Halcyon Home Solutions Limited. We are committed to protecting and respecting your personal data.

This policy explains how your data is collected, used, and protected when you:

• Use our website
• Contact us via phone, email, or social media
• Place an order or make an enquiry

Who We Are

Halcyon Home Solutions Limited is registered in England & Wales (Company No. 10753579).

Registered Address:
First Floor, Winston House, 349 Regents Park Road, London, N3 1DH

We are the data controller responsible for your personal data.

Our Commitment

We process your personal data:

• Lawfully, fairly, and transparently
• Only for legitimate business purposes
• With appropriate security measures in place

We use your data to:

• Process and fulfil orders
• Provide customer support
• Improve our website and services
• Send relevant updates and offers (if opted in)
• Meet legal and regulatory obligations

How We Keep Your Data Safe

We take appropriate technical and organisational measures to protect your data, including:

• Secure website connections (SSL encryption)
• Restricted access to personal data
• Use of trusted third-party providers with security controls

In the unlikely event of a data breach, we will notify you where required by law.

Data We Collect

We may collect the following personal data:

• Identity Data: Name, title
• Contact Data: Address, email, phone number
• Transaction Data: Order details and purchase history
• Technical Data: IP address, browser type, device information
• Usage Data: Website interaction and behaviour
• Marketing Preferences: Communication preferences

We do not knowingly collect data from children under 13.

How We Collect Your Data

We collect data through:

• Orders and account creation
• Contact forms and enquiries
• Email or telephone communication
• Website usage (cookies and analytics)

We may also receive data from:

• Payment processors
• Delivery partners
• Analytics providers (such as Google services)

How We Use Your Data

We only process your data where we have a lawful basis, including:

• Performance of a contract (e.g. fulfilling your order)
• Consent (e.g. marketing communications)
• Legitimate business interests
• Legal or regulatory compliance

Marketing & Communications

We may send marketing communications if you:

• Have placed an order or made an enquiry
• Have opted in to receive updates

You can unsubscribe at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly

We do not sell or share your personal data for marketing purposes without your consent.

Cookies & Advertising

Our website uses cookies to:

• Improve website functionality and performance
• Analyse traffic and user behaviour
• Deliver relevant advertising

You can manage or disable cookies through your browser settings.

Sharing Your Data

We may share your data with:

• Payment processors
• Delivery companies
• IT and website service providers
• Fraud prevention services
• Legal or regulatory authorities where required

We only share the minimum data necessary for these purposes.

International Transfers

Some of your data may be processed outside the UK or EEA.

Where this occurs, we ensure appropriate safeguards are in place to protect your personal data.

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Request data portability

To exercise your rights, please contact us.

Complaints

If you are unhappy with how we handle your data, please contact us first so we can resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on our website.

Contact Us

If you have any questions about this policy or your personal data, please contact us via our website.

Last Updated: 20th March 2026