Halcyon Timber Privacy Policy
Halcyon Timber is a trading name of
Halcyon Home Solutions Limited. We are committed to protecting and respecting your personal data.
This policy explains how your data is collected, used, and protected when you:
- Use our website
- Contact us via phone, email, or social media
- Place an order or make an enquiry
Who We Are
Halcyon Home Solutions Limited is registered in England & Wales (Company No. 10753579).
Registered Address:
First Floor, Winston House, 349 Regents Park Road, London, N3 1DH
We are the
data controller responsible for your personal data.
Our Commitment
We process your personal data:
- Lawfully, fairly, and transparently
- Only for legitimate business purposes
- With appropriate security measures in place
We use your data to:
- Process and fulfil orders
- Provide customer support
- Improve our website and services
- Send relevant updates and offers (if opted in)
- Meet legal obligations
How We Keep Your Data Safe
We use secure systems and encryption to protect your data.
- Secure website connections (SSL encryption)
- Restricted access to personal data
- Trusted third-party providers with security controls
In the unlikely event of a data breach, we will notify you where required by law.
Data We Collect
We may collect the following types of personal data:
- Identity Data: Name, title
- Contact Data: Address, email, phone number
- Transaction Data: Order details and history
- Technical Data: IP address, browser, device info
- Usage Data: How you use our website
- Marketing Preferences: Your communication choices
We do
not knowingly collect data from children under 13.
How We Collect Your Data
We collect data through:
- Orders and account creation
- Contact forms and enquiries
- Email or phone communication
- Website usage (cookies and analytics)
We may also receive data from:
- Payment providers
- Delivery partners
- Analytics services (e.g. Google)
How We Use Your Data
We only process your data where we have a legal basis, including:
- To fulfil a contract (e.g. delivering your order)
- With your consent (e.g. marketing emails)
- For legitimate business interests
- To comply with legal obligations
Marketing & Communications
We may send marketing communications if you:
- Have placed an order or made an enquiry
- Have opted in to receive updates
You can unsubscribe at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
We do
not share your data with third parties for marketing without your consent.
Cookies & Advertising
Our website uses cookies to:
- Improve functionality and performance
- Analyse website usage
- Show relevant adverts
You can control cookies through your browser settings.
Sharing Your Data
We may share your data with:
- Payment providers (e.g. card processors)
- Delivery companies
- IT and website service providers
- Fraud prevention services
- Legal or regulatory authorities (if required)
We only share data necessary for these services.
International Transfers
Some data may be processed outside the UK/EEA.
Where this happens, we ensure appropriate safeguards are in place to protect your data.
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request data transfer
To exercise your rights, please contact us.
Complaints
If you are unhappy with how we handle your data, please contact us first.
You also have the right to lodge a complaint with the
Information Commissioner’s Office (ICO).
Changes to This Policy
We may update this policy from time to time. Any significant changes will be posted on our website.
Contact Us
If you have any questions about this policy or your data, please contact us via our website.
Last Updated: 20th March 2024
