At Halcyon Timber, we strive to provide the highest level of customer satisfaction. If for any reason you are not fully satisfied with your purchase, we offer a straightforward return policy.
To start a return, please provide proof of purchase (such as a till receipt or order confirmation email) and ensure the product is returned in the same condition it was delivered in:
Returns must be made within 30 days from the date of purchase or receipt of the product, whichever is later.
HALCYON TIMBER
2 Warrenwood Industrial Estate
Hertford SG14 3NU
Please note that all returns are subject to a 20% restocking charge. This covers the costs associated with restocking and processing returned items.
We thank you for your business and hope you are completely satisfied with your Halcyon Timber purchase. If you have any questions or concerns regarding our return policy, please do not hesitate to contact us. Our customer service team is always ready to assist you.
