Returning An Item
At Halcyon Timber, we want you to be completely satisfied with your purchase. If you need to return an item, we're here to help.
Returning Standard Items
You may return most unused, standard stock items within 30 days of receiving your order.
To be eligible for a return, products must:
- Be unused and in their original condition.
- Be returned in their original packaging where possible.
- Be accompanied by proof of purchase, such as your order confirmation or invoice.
Non-Returnable Items
Unfortunately, we cannot accept returns for:
- Bespoke or made-to-order products.
- Cut-to-size timber or sheet materials.
- Special order items sourced specifically for you.
- Products that have been installed, altered or damaged after delivery.
- Perishable or time-sensitive products where applicable.
Return Costs
If you are returning an item because you have changed your mind or no longer require it, you are responsible for the cost of returning the goods.
If the goods are faulty, damaged, or supplied in error, Halcyon Timber will arrange collection or reimburse reasonable return costs where appropriate.
Restocking Charge
For returns made because you have changed your mind or no longer require the goods, a 30% restocking charge will apply to all returned items. This charge covers the costs associated with inspecting, handling, repackaging and returning stock to inventory or our suppliers, and will be deducted from your refund.
This restocking charge does not apply where goods are faulty, damaged on arrival, or supplied incorrectly.
Your statutory rights are not affected.
Returning Your Goods
Please contact us before returning any items so we can provide the correct return instructions and, where necessary, authorise the return.
Returns Address
Halcyon Timber
2 Warrenwood Industrial Estate
Hertford
SG14 3NU
